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 AutoParts2020 FAQThis is the AutoParts2020 FAQ, which contains the most frequently asked questions about the site. Contents
AccountsHow do I reset my password?Simply fill in your email address on this page and have it e-mailed to you. CatalogingWhat exactly is a core charge?The core charge is a refundable fee that is charged on a part that can be remanufactured or recycled. Once the old part has been replaced, simply bring it back to your local store in the original packaging with the receipt and the core charge will be refunded to you. I paid sales tax on a core, do I get that back?According to state laws, sales tax must be computed on the total gross proceeds including the value of core. No refund of sales tax is permitted when the core is returned. Can you tell me what part number fits?If you are unable to find a part in electronic cataloging, only the parts professionals at our Auto Value and Bumper to Bumper Parts Stores will be able to tell you if a part fits and / or if it's in stock. Please contact your local store for part related and lookup information. Why do I have to choose a store?You do not have to select a preferred store to add a product from one of the catalogs to your shopping list. However if you want to check inventory on an item, you will have to select a store. Electronic Cataloging also returns store and warehouse inventory and therefore requires that you have a store selected. If a store is not selected, you will be interrupted briefly, to choose a store and may continue shopping the site. How do I use the eCatalog?We have a flash demonstration to show you how to use eCataloging. View the online demo. Browser QuestionsWhy isn't the electronic cataloging working?Cataloging drop downs are known to not be working on Firefox version 1, Older versions of Internet Explorer, Safari for Windows and Opera. The only solution is to upgrade your browser to Firefox 2, Internet Explorer 6 & 7, the newest version of Netscape or Google Chrome. Why are the videos not playing?The videos displayed on AutoParts2020 require a flash player be installed in your browser. To download the player visit www.adobe.com. OrdersWhen will I be able to pick up my item?In Stock: the part should be available at this store right now! Please call or email the store to confirm and reserve your item. What happens when I send my list to the store?The store will receive an email and then contact you to verify the inventory of the items you have sent to the store. If the items are in stock, they will be pulled by the store and you can stop in to pay for them. If the items are ordered, the store will notify you when they are in stock. How do I change my preferred store?Use the location finder to search for a new store, go to the location detail page and click on the "make this my preferred store" link. Alternatively, remove your preferred store from your account page by clicking the remove link and simply choose another. ShippingWhere can I find information about shipping?AutoParts2020.com does not currently ship any product. You must pick up your items at your local Auto Value or Bumper to Bumper parts store. Find locations» Need more help? Contact us» |
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